We love helping you add a personal touch to your favorite items! Here’s what you need to know about personalized items before placing an order.

Once you place an order for a personalized item, there’s a one-hour window to request a cancellation. We’ll do our best to accommodate, but since we start processing orders quickly, cancellations aren’t guaranteed. If you need to make changes, please contact us immediately at hello@beistravel.com.

Personalization takes a little extra time, up to 5 business days before your order ships. Expedited shipping is not available for personalized products. During product launches, restocks, holidays, and high-order periods, processing may take longer. Orders containing both personalized and non-personalized items may ship separately.

Not all products or colors are available for personalization, but we’re always working to expand options! If an item is available to buy but not to personalize, it just means our personalization stock is temporarily unavailable.

Since personalized items are custom-made just for you, they’re final sale and can’t be returned or exchanged. You’ll be asked to confirm this policy before completing your order, so please double-check everything before checking out!

Personalization doesn’t come with a warranty, and over time, it may show normal wear with regular use.

By submitting custom text for personalization, you agree that you have the legal right to use the content provided. You confirm that the text does not infringe on any trademarks, copyrights, or other intellectual property rights, and is not offensive, discriminatory, or unlawful. BÉIS reserves the right to refuse or cancel any personalization request at its sole discretion. You assume full responsibility for any content submitted.

We process orders quickly to ensure fast shipping. You have a one-hour window to request a cancellation after placing your order. While we’ll do our best to accommodate your request, cancellations are not guaranteed. If you need to cancel, please contact us immediately at hello@beistravel.com.

Yes, orders containing both personalized and non-personalized items may be shipped separately. Non-personalized items will ship first, while personalized items will ship once personalization is complete.

Personalization does not have any warranty. Personalization may show normal wear over time with extended use.

The personalization process takes additional time before your order is shipped. The estimated processing time will be shown before you add personalization to your item. Personalized items take up to 10 business days to be completed before they are shipped. Expedited shipping is not available for personalized products. 

We offer personalization on a limited selection of items and colors. We are working to expand these options in the future.Personalization inventory is separate from general product inventory. If an item is available for purchase but not for customization, it means personalization stock is temporarily unavailable at our personalization facility.

No, personalized items are final sale and cannot be returned or exchanged, as they are made to order. Before adding a personalized item to your cart, you must agree to this policy on the product page. Please double-check your details before completing your purchase.

UV stands for Ultraviolet.This refers to the use of ultraviolet light to instantly cure, or dry, the ink as it is printed onto our products.This process results in a durable and high-quality print.

No, personalization is only available for new purchases.