What is the return window?
⌄
Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
⌄
Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
⌄
Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
What if an item arrives broken or defective?
⌄
Items that arrive broken or defective are covered under the Quality Guarantee: request a refund or replacement within 45 days of the purchase date through the Returns and Exchanges page. Follow the prompts to submit the claim.
Does luggage have a warranty?
⌄
Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
What is the bag made of?
⌄
The body is 100% nylon with a 100% polyester lining, and it's spot clean only. The nylon is stain resistant and odor proof, which matters when a bottle leaks somewhere between the car seat and the gate.
How big is it and how much fits?
⌄
The backpack measures 15.75" H x 8.66" W x 12.6" L (40cm x 22cm x 32cm) with a 24.42L capacity, and it weighs 4.54 lb empty. That's generous room for diapers, snacks, bottles and all the little essentials, plus a padded laptop compartment that fits most 16-inch laptops.
Which pockets keep bottles cold?
⌄
There's one L-shaped insulated zipper pocket on the side for baby bottles or anything else that needs to stay cool. The other side has two gusseted flat slide-in pockets with an elastic channel, so they expand for a water bottle and lie flat against the bag when you're not using them.
What's included in the box?
⌄
Along with the backpack, you get a water-resistant stink bag, a pacifier pouch, and two stroller straps. The removable front pouch is part of the bag itself and doubles as a fanny pack or crossbody with its adjustable webbing strap.
How does the changing station work?
⌄
The changing station lives in a U-zip compartment on the back panel, so it sits flush and out of sight until you need it. Unzip it and it folds out to a padded changing pad (double the size of the previous version) plus one large mesh pocket and two elastic cinch pockets, one for wipes and one for diapers. Everything for a change is in one place, no digging through the main compartment on a bathroom counter.
Can it go on a stroller and on luggage?
⌄
Both. Two stroller straps come in the box for hanging it off your stroller handles, and the padded back panel has a clean trolley pass-through that slides over a roller luggage handle. There are also loops for attaching the BÉIS Stroller Caddy, so the bag can travel with you from the sidewalk to the airport without ever going on your shoulders.
What makes carrying it comfortable when it's full?
⌄
Loaded up, this bag is doing real work, so the straps are wider and padded to reduce pressure points, on a new strap pattern for improved fit. The back panel is padded and quilted for air circulation, and the right shoulder strap has an expandable zippered pocket (20cm opening) that fits a phone up to an iPhone 16 Pro Max, so you're not one-handing your phone while holding a baby.
How does the front pouch help with quick changes?
⌄
The front pouch detaches completely and becomes a fanny pack or crossbody with its adjustable webbing strap. Its flap has a magnetic closure that works with most wipes bags, so you can pull a wipe one-handed without unzipping anything. Inside there's a zippered main compartment and a small zip pocket on the interior back wall. Grab just the pouch for a park trip and leave the full backpack in the car.