Have a question about your order? Email firstname.lastname@example.org with your order number in the subject line.
Orders placed by 1pm PST (Monday - Friday, excluding weekends and US holidays) will ship same day.
WHICH COUNTRIES DO YOU SHIP TO?
- Europe - Belgium, Denmark, Germany, Spain (excludes Canary Islands), Finland, France, Ireland, Italy, Netherlands, Norway, Austria, Poland, Switzerland, Sweden, UK
- North America - United States, Canada, Mexico
- South and Central America - Argentina, Brazil, Peru, Ecuador, Chile, Panama, Costa Rica
- Asia - China, Japan, Malaysia
- Domestic - Lower 48, Alaska, Hawaii, and Puerto Rico
- My country isn't listed. Now what? We're constantly adding countries as we expand. Send us a note at email@example.com and request your country.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use UPS to ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service at firstname.lastname@example.org before your order ships to make sure it arrives at the right place.
HOW DO I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at email@example.com
DOES BÉIS PAY FOR INTERNATIONAL SHIPPING DUTIES AND TAXES?
At this time we do not offer to cover the international shipping duties and taxes due to the variability of the charges. You will be charged for duties and taxes at time of delivery.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact firstname.lastname@example.org immediately. In some cases we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable. Contact customer care for further assistance.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact email@example.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (UPS or DHL).
WHICH CARRIERS DO YOU USE?
- DHL Express Shipping