SHIPPING & Delivery
Have a question about your order? Email HELLO@BEISTRAVEL.COM with your order number in the subject line.
We process and ship your order as quickly as possible. Our customers have an hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.
For order processing and fulfillment, please allow 1-2 business on all orders (including expedited shipping orders), and 3-4 business days during product launches, restocks, holidays & promotional periods due to high order volume.
PRE-ORDER: All items will ship out on dates specified on the pre-order product page. Additional processing time will be added to this entire order with any preorder item. Please do not select expedited shipping for pre-order items as inventory is not available to ship until the dates listed.
QUESTIONS ABOUT YOUR ORDER?
WHICH CARRIERS DO YOU USE?
International
- DHL International Express
- DHL International Parcel Post
- UPS
HOW CAN I CHECK THE STATUS OF MY ORDER?
We'll keep you updated via email and we'll send the tracking information as soon as your items have shipped. We use UPS to ship all orders in the US and DHL internationally. If you need to change your address, customers have a one-hour window to request an address edit. Please contact customer service at hello@beistravel.com immediately. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you.
HOW DO I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at hello@beistravel.com
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact hello@beistravle.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.
Do you ship to PO Boxes?
Unfortunately we are unable to ship to PO Boxes at this time.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. BÉISis not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact hello@beistravel.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (UPS or DHL).
WHICH COUNTRIES DO YOU SHIP TO?
- Argentina: shipping cost will be $27.95-$480
- Australia: shipping cost will be $19.95-$375
- Austria: shipping cost will be $20.95-$258
- Belgium: shipping cost will be $19.95-$258
- Brazil: shipping cost will be $27.95-$480
- Chile: shipping cost will be $27.95-$480
- China: shipping cost will be $18.95-$300
- Costa Rica: shipping cost will be $27.95-$480
- Denmark: shipping cost will be $20.95-320
- Ecuador: shipping cost will be $27.95-$480
- Finland: shipping cost will be $20.95-$320
- France: shipping cost will be $19.95-$323
- Germany: shipping cost will be $19.95-$323
- Ireland: shipping cost will be $19.95-$323
- Italy: shipping cost will be $19.95-$323
- Japan: shipping cost will be $18.95-$300
- Malaysia: shipping cost will be $19.95-$375
- Mexico: shipping cost will be $17.95-$147
- Netherlands: shipping cost will be $19.95-$258
- Norway: shipping cost will be $20.95-$320
- Panama: shipping cost will be $27.95-$480
- Peru: shipping cost will be $27.95-$480
- Poland: shipping cost will be $23.95-$575
- Spain: shipping cost will be $19.95-$258
- Sweden: shipping cost will be $20.95-$320
- Switzerland: shipping cost will be $20.95-$320
- UK: shipping cost will be $19.95-$258
- US: see below
DOES BÉIS PAY FOR INTERNATIONAL SHIPPING DUTIES AND TAXES?
Duties and taxes are collected at checkout for a more transparent transaction and easier delivery for our customers. We do not make any money on this service.
SHIPPING METHODS
Transit times are calculated on checkout. Our shipping is weight and dimension based - many of our products are large in size which means it is quite expensive to ship to our customers all over the world. We're constantly doing our best to bring you the most competitive rates and best experience. Our shipping is not-for-profit center.
- UPS Ground (3-5 Business Days) U.S. ORDERS OVER $150 - FREE
- UPS Ground (3-5 Business Days) - $14.95 USD
- UPS 2 Day (2 Business Days) - $69.95 USD
- UPS Overnight (1 Business Day) - $99.95 USD
*Please Note - An up-charge will be applied to shipments to Alaska, Hawaii, & Puerto Rico - these zones are not eligible for free shipping. Monday - Friday delivery only. PO Boxes - we do not ship to PO boxes.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes BÉIS Travel to import the goods on their behalf. Further, the consignee/buyer agrees BEIS Travel may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker). The consignee will pay any additional taxes & duties not covered at checkout in addition with the purchase price of the goods.