SHIPPING & Delivery

Have a question about your order? Email HELLO@BEISTRAVEL.COM with your order number in the subject line.

We process and ship your order as quickly as possible. Our customers have an hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.

For order processing and fulfillment, Express and Next Day Air orders take 1-2 business days to process and 1-2 business days to ship. Standard Shipping takes 2-5 business days to process and 2-5 business days to ship. For personalized styles, please allow up to 10 business days for processing and fulfillment.

Express and Next Day Air shipping are not available for personalized products, and all personalized items are final sale.

You will receive a shipping confirmation email with tracking details once your order ships. We appreciate your patience during the busy holiday season as we work to have your order delivered to you as quickly as possible. Many of our products are large in size, which makes it costly to ship to customers all over the world. We work hard to offer competitive rates and the best possible experience. Our shipping is not a profit center.

Last Days to Order for 12/25 Delivery

Standard Shipping - Order by 12/16

Standard Shipping for Personalization - Order by 12/5

2-Day Express (not available for personalization) - Order by 12/18

Next-Day Express (not available for personalization) - Order by 12/21

QUESTIONS ABOUT YOUR ORDER?

WHICH CARRIERS DO YOU USE?

  • DHL International Express
  • DHL International Parcel Post
  • UPS
  • FedEx
  • USPS
  • OnTrac
  • Amazon Shipping

HOW CAN I CHECK THE STATUS OF MY ORDER?

We'll keep you updated via email and we'll send the tracking information as soon as your items have shipped. We use UPS, USPS, or OnTrac to ship all orders in the US and DHL internationally. If you need to change your address, customers have a one-hour window to request an address edit. Please contact customer service at hello@beistravel.com immediately. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you.

HOW DO I TRACK MY ORDER?

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at hello@beistravel.com

I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?

Contact hello@beistravel.com immediately. Customers have a one-hour window to request an address edit. We will do our best to accommodate but there are no guarantees. If we are unable to edit your address, you will need to contact the carrier directly to see what they are able to do for you. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable.

Do you ship to PO Boxes?

Unfortunately we are unable to ship to PO Boxes at this time.

WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an up charge. BÉIS is not responsible for paying this up charge. To avoid the up charge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.

Please contact hello@beistravel.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (UPS or DHL). 

WHICH COUNTRIES DO YOU SHIP TO?

  • Argentina: shipping cost will be $27.95-$480
  • Australia: shipping cost will be $19.95-$375
  • Austria: shipping cost will be $20.95-$258
  • Belgium: shipping cost will be $19.95-$258
  • Brazil: shipping cost will be $27.95-$480
  • Chile: shipping cost will be $27.95-$480
  • China: shipping cost will be $18.95-$300
  • Costa Rica: shipping cost will be $27.95-$480
  • Denmark: shipping cost will be $20.95-320
  • Ecuador: shipping cost will be $27.95-$480
  • Finland: shipping cost will be $20.95-$320
  • France: shipping cost will be $19.95-$323
  • Germany: shipping cost will be $19.95-$323
  • Ireland: shipping cost will be $19.95-$323
  • Italy: shipping cost will be $19.95-$323
  • Japan: shipping cost will be $18.95-$300
  • Malaysia: shipping cost will be $19.95-$375
  • Mexico: shipping cost will be $17.95-$147
  • Netherlands: shipping cost will be $19.95-$258
  • Norway: shipping cost will be $20.95-$320
  • Panama: shipping cost will be $27.95-$480
  • Peru: shipping cost will be $27.95-$480
  • Poland: shipping cost will be $23.95-$575
  • Spain: shipping cost will be $19.95-$258
  • Sweden: shipping cost will be $20.95-$320
  • Switzerland: shipping cost will be $20.95-$320
  • UK: shipping cost will be $19.95-$258
  • US: see below

DOES BÉIS PAY FOR INTERNATIONAL SHIPPING DUTIES AND TAXES?

Duties and taxes are collected at checkout for a more transparent transaction and easier delivery for our customers. We do not make any money on this service.