WHAT ARE BÉIS BUSINESS HOURS?
We're here for you 9am-5pm PST (Monday - Friday). Email us at firstname.lastname@example.org or get in touch via live chat!
WHERE CAN I BUY BÉIS PRODUCT?
You can purchase BÉIS product on beistravel.com, Revolve.com, Nordstrom.com, and select Nordstrom stores near you.
WHAT IS YOUR LIMITED LIFETIME WARRANTY POLICY?
Please note that our luggage (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policy here.
E-GIFT CARD T&C
BEIS E-GIFT CARD T&C ClickHere. Gift cards purchased on our U.S. store are not valid on ca.beistravel.com, eu.beistravel.com or uk.beistravel.com.Order must be placed by the dates below to receive your items by December 25th:
HOW DO I CHECK MY E-GIFT CARD BALANCE?
Check your BEIS E-Gift Card BalanceHere
Discounts cannot be combined. Free shipping thresholds apply to post discount value US, CA, UK, EU.
Will my purchases prior to launch of the loyalty program count towards points? No, All Purchases will be counted toward points after launch date of rewards program August 4th 2020.View T&C
BÉIS Mobile APP
Is the BEIS Mobile App available internationally?
For now the APP is only available in the US
Where is my Order and Rewards Information?
Under the Navigation Menu you can select Account, Sign In and you will see account summary of all past orders and rewards points.
Have a question about your order?
Email email@example.com with your order number in the subject line
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use FedEx to ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service at firstname.lastname@example.org your order ships to make sure it arrives at the right place.
CAN I CANCEL MY ORDER?
Please contact us at email@example.com as soon as possible if you would like to cancel your order. Our fulfillment center processes orders quickly so we can't guarantee the cancellation, but we'll do our best.
HOW CAN I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at firstname.lastname@example.org
CAN I RETURN A PRODUCT THAT HAS BEEN PERSONALIZED WITH A MONOGRAM?
At this time we do not accept returns of monogrammed products.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact email@example.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedEx or DHL). Once your claim has been filed, please contact us directly at firstname.lastname@example.org with information regarding your situation and your claim number.
IS YOUR SITE SECURE?
WHAT TYPE OF PAYMENT DOES BÉIS ACCEPT?
Beistravel.com accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay, and Afterpay (Afterpay is available for our customers with a valid US billing and shipping address). At this time we accept USD only - stay tuned as we expand our currency offering.
DO YOUR PHOTOS ON THE SITE MATCH THE PRODUCT EXACTLY?
Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.
HOW MANY COLORS DO YOU CURRENTLY OFFER?
Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion? Let us know at email@example.com or follow us and comment on Instagram @beis
ARE YOUR BAGS TSA FRIENDLY?
Check our fit guide by clicking "View Product Size" on any product. You'll see an airline guide there!
There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.
ARE YOUR BAGS WATER RESISTANT? WHAT IS PET LINING?
Most BÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.
HOW SHOULD I CARE FOR MY BÉIS PRODUCT?
We recommend that you protect any light-colored product with a fabric and faux leather protector before use.
Light spot cleaning with a clean damp cloth is suggested.
WHAT IF MY BÉIS PRODUCT IS DAMAGED UPON RECEIPT?
Product that is received with damage can be returned for a full refund or exchange
HOW DO I SET MY TSA APPROVED LOCKS?
Please see our instructions here.
BEIS believes travel breaks barriers & promotes unity. We support organizations
that believe the same.