Frequently Asked Questions

Email Support:

Monday-Friday 9am-5pm PST

How do you pronounce BÉIS and what does it mean?

BÉIS is a homonym of Base and Bass like Home-BÉIS or Turn up the BÉIS!  So, BÉIS-ically, it’s all about that BÉIS.

The word Beis, without the accent means Beige, in Spanish.  Beige is the core color of the BÉIS brand. We added the accent to give you the freedom to define the word yourself, so go ahead, tell us what BÉIS means to you!  To us it means defining yourself through your adventures, effortlessly and with style! 

I want to Monogram some of my products, how do I do that?

Due to overwhelming demand of monogramming, we are currently back logged in processing current orders and need to temporarily remove these services while we re-evaluate our processes. We hope to be up and running again, soon.

As you may have noticed, our prices have slightly increased, and you're probably wondering WTF BÉIS? 

Simply put. The Tariff increase.
More complicatedly put: we were very significantly impacted by the additional 25% Tariff increase that took effect in June, 2019.  Our very small team has been working tirelessly to cut costs and have absorbed whatever we can, but, as of August 1st, you’ll see around $5-$10 increase across most products aka one less cold brew from your favorite artisanal coffee shop each week.  We know, it still sucks, we understand. We really do. Trust us, it was not an easy decision; but after 2 months, the numbers were not adding up and we had to make the tough call. The good news is the products will still be the same ones you know and love, we’d argue even better – because where we are investing in product quality and innovation and we promise that will never change.  

Where can I buy BÉIS product?

You can purchase BÉIS product on,,, and select Nordstrom stores near you. 

What are BÉIS business hours?

We're here for you 9am-5pm PST (Monday - Friday). Email us at or get in touch via live chat!

Order Questions

Have a question about your order?  Email with your order number in the subject line

How can I check the status of my order?

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use UPS to ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service at before your order ships to make sure it arrives at the right place.

Can I cancel my order?

Please contact us at as soon as possible if you would like to cancel your order. Our fulfillment center processes orders quickly so we can't guarantee the cancellation, but we'll do our best. 

How do I track my order?

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at

Can I return a product that has been personalized with a monogram?

At this time we do not accept returns of monogrammed products.

What happens if I order something and it is out of stock?

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

I entered in the wrong address, what do I do?

Contact immediately.  In some cases, we may be able to change the address for you if your order hasn't already been processed.  

There is a problem with my shipment, what do I do?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

My order never arrived. Lost or stolen shipments.

BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (UPS or DHL). Once your claim has been filed, please contact us directly at with information regarding your situation and your claim number.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site. 

Where are you guys located?

Our global headquarters are in El Segundo, California.

What type of Payment does BÉIS accept? accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay, and Afterpay (Afterpay is available for our customers with a valid US billing and shipping address).  At this time we accept USD only - stay tuned as we expand our currency offering.

Do your photos on the site match the product exactly?

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher. 

Product Questions

How many colors do you currently offer?

Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion?  Let us know at or follow us and comment on Instagram @beis

Are your bags TSA friendly?

Our Fall 2018 collection is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines.

There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.

Are your bags water resistant? What is PET lining?

All BÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.

How should I care for my BÉIS product?

We recommend that you protect any light-colored product with a fabric and faux leather protector before use.

Light spot cleaning with a clean damp cloth is suggested.

What if my BÉIS product is damaged upon receipt?

Product that is received with damage can be returned for a full refund or exchange

How do I set my TSA Approved Lock?

Please see our instructions here.

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BEIS believes travel breaks barriers & promotes unity. We support organizations
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