Dear Loyal BÉIS Customers,

We want to send our love to all of you and are hoping everyone is staying healthy. As the world faces the unprecedented challenge of containing and curing COVID-19, we are dedicated to ensuring the health and safety of our immediate and extended teams, our consumers and our community. Based on what we know now, we want to provide you a few pieces of information that may impact you relative to your order and interaction with our organization.

Customer Service:

Our customer service team is working from home and will be available to respond to your emails. We will continue to maintain our hours for our chat feature available through the website.

Order Processing:

Our warehouse remains open, as of now, and orders are processing. The team and warehouse facility are following all safety and cleanliness measures suggested by the CDC.

Order Shipping:

The information that we have received from our shipping partners, both international and domestic, indicates that deliveries are ongoing. In areas of the country and the world where there is mandated quarantine or self-quarantine, there could, understandably, be delays in delivery times. Most importantly, we want to ensure that all of our partners prioritize the safety of their team members. We will remain diligent in providing updates to you, should this change.

As always, we greatly appreciate your support and patience as we navigate these difficult times. We know much has changed in your lives and plans and that can be disconcerting. We hope everyone can take this opportunity to spend time and cherish those far and near and come together as a community to support one another and our neighbors. Stay safe and healthy friends, we will get through this, together!

 

BÉIS is a homonym of Base and Bass like Home-BÉIS or Turn up the BÉIS!  So, BÉIS-ically, it’s all about that BÉIS.

The word Beis, without the accent means Beige, in Spanish.  Beige is the core color of the BÉIS brand. We added the accent to give you the freedom to define the word yourself, so go ahead, tell us what BÉIS means to you!  To us it means defining yourself through your adventures, effortlessly and with style! 

Due to overwhelming demand of monogramming, we are currently back logged in processing current orders and need to temporarily remove these services while we re-evaluate our processes. We hope to be up and running again, soon.

Simply put. The Tariff increase.
More complicatedly put: we were very significantly impacted by the additional 25% Tariff increase that took effect in June, 2019.  Our very small team has been working tirelessly to cut costs and have absorbed whatever we can, but, as of August 1^st, you’ll see around $5-$10 increase across most products aka one less cold brew from your favorite artisanal coffee shop each week.  We know, it still sucks, we understand. We really do. Trust us, it was not an easy decision; but after 2 months, the numbers were not adding up and we had to make the tough call. The good news is the products will still be the same ones you know and love, we’d argue even better – because where we are investing in product quality and innovation and we promise that will never change.  

You can purchase BÉIS product on beistravel.com, Revolve.com, Nordstrom.com, and select Nordstrom stores near you. 

We're here for you 9am-5pm PST (Monday - Friday). Email us at hello@beistravel.com or get in touch via live chat!

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use UPS to ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service at hello@beistravel.com before your order ships to make sure it arrives at the right place.

Please contact us at hello@beistravel.com as soon as possible if you would like to cancel your order. Our fulfillment center processes orders quickly so we can't guarantee the cancellation, but we'll do our best. 

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at hello@beistravel.com

At this time we do not accept returns of monogrammed products.

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

Contact hello@beistravel.com immediately.  In some cases, we may be able to change the address for you if your order hasn't already been processed.  

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (UPS or DHL). Once your claim has been filed, please contact us directly at hello@beistravel.com with information regarding your situation and your claim number.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site. 

Our global headquarters are in El Segundo, California.

Beistravel.com accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay, and Afterpay (Afterpay is available for our customers with a valid US billing and shipping address).  At this time we accept USD only - stay tuned as we expand our currency offering.

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher. 

Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion?  Let us know at hello@beistravel.com or follow us and comment on Instagram @beis

Our Fall 2018 collection is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines.

There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.

All BÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.

We recommend that you protect any light-colored product with a fabric and faux leather protector before use.

Light spot cleaning with a clean damp cloth is suggested.

Product that is received with damage can be returned for a full refund or exchange

Please see our instructions here.