FAQ's

Email Support: hello@beistravel.com 

Monday-Friday 9am-5pm PST


How do you pronounce BÉIS and what does it mean?

BÉIS is a homonym of Base and Bass like Home-BÉIS or Turn up the BÉIS!  So, BÉIS-ically, it’s all about that BÉIS.

The word Beis, without the accent means Beige, in Spanish.  Beige is the core color of the BÉIS brand. We added the accent to give you the freedom to define the word yourself, so go ahead, tell us what BÉIS means to you!  To us it means defining yourself through your adventures, effortlessly and with style! 

Where can I buy BÉIS product?

You can purchase BÉIS product on beistravel.com & Nordstrom.com

What are BÉIS business hours?

Well, technically we are here for you 24/7, for the quickest response, email us at hello@beistravel.com between 9 AM and 5 PM Pacific.

Order Questions

Have a question about your order?  Email hello@beistravel.com with your order number in the subject line

How can I check the status of my order?

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use UPS to ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service at hello@beistravel.com before your order ships to make sure it arrives at the right place.  

How do I track my order?

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at hello@beistravel.com

What happens if I order something and it is out of stock?

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

I entered in the wrong address, what do I do?

Contact hello@beistravel.com immediately.  In some cases we may be able to change the address for you if your order hasn't already been processed.  

There is a problem with my shipment, what do I do?

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

My order never arrived. Lost or stolen shipments.

BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (UPS or DHL). Once your claim has been filed, please contact us directly at hello@beistravel.com with information regarding your situation and your claim number.

I need to cancel my order.

Please contact hello@beistravel.com. We can only cancel orders that have not yet been processed.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site. 

Where are you guys located?

Our global headquarters are in El Segundo, California.

What type of Payment does BÉIS accept?

Beistravel.com accepts all major credit cards – Visa, Mastercard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay

Do your photos on the site match the product exactly?

Due to monitor settings, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher. 



Product Questions


How many colors do you currently offer?

Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion?  Let us know at hello@beistravel.com or follow us and comment on Instagram @beis


Are your bags TSA friendly?

Our Fall 2018 collection is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines.

There are also airport friendly details like a trolley sleeve that slips over your luggage handle and easily accessible padded laptop pockets, so you can fly through security check points.


Are your bags water resistant? What is PET lining?

All BÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.


How should I care for my BÉIS product?

We recommend that you protect any light-colored product with a fabric and faux leather protector before use.

Light spot cleaning with a clean damp cloth is suggested.


What if my BÉIS product is damaged upon receipt?

Product that is received with damage can be returned for a full refund or exchange 


Give Questions


What is Girl Up?

Girl Up is a global leadership development initiative, positioning girls to be leaders in the movement for gender equality. With resources in five languages and 2,500 Girl Up Clubs in more than 100 countries, we’ve trained 40,000 girls of all backgrounds to create tangible change for girls everywhere. Girl Up was founded by the United Nations Foundation in 2010 and continues to work across a global community of partners to achieve gender equality worldwide. Learn more at GirlUp.org.

How does my purchase support Girl Up?

BÉIS and Shay share the belief that doing good is just as important as looking good - which is why the brand supports Girl Up, the UN Foundation’s organization for female empowerment and education. For every product purchased, BÉIS donates a portion of proceeds to the global leadership development initiative

How do I get involved with Girl Up?

Find out how you can take action here


Contact Us

hello@beistravel.com