What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
Does luggage have a warranty?
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Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
Can items be exchanged for a different color?
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Exchanges are currently only offered for the same product in a different color, subject to availability. Exchange requests are free of charge. If a different item is wanted instead, the original item must be returned and a new order placed.
Does it fit a 15 inch laptop?
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Yes! The padded laptop pocket fits a 15" laptop, and it's tucked inside the main compartment so your tech stays protected under a zipper closure.
How big is it and how much does it hold?
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The tote measures 13.5" H x 16.75" W x 7" D (34.25 x 42.5 x 17.75 cm) with a 27.75 L capacity, and it weighs 2.75 lbs empty.
What is it made of?
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The body is embossed vegan leather with a coated poly lining, a nylon zipper, and zinc alloy hardware. Spot clean only.
How many ways can it be carried?
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Two. Grab it by the vegan leather shoulder straps (10" drop) or clip on the adjustable, removable padded shoulder/crossbody strap, which extends to a max length of 45".
What's the pocket setup inside?
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Inside there are two slip pockets, two pen pockets, and one zip pocket, plus the padded laptop pocket, a built-in key leash, and a removable vegan leather pouch for small essentials. Two side pockets sit on the exterior, one zip and one slip.
Can it slide over a suitcase handle?
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Yes, and the trolley pass-through on this version has been made sturdier. It slips right over your Roller handle for gate sprints, then zips shut to work as an extra pocket when you're not traveling.
What changed in this version?
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Four upgrades: widened shoulder straps, a sturdier trolley pass-through, sleek rolled edges, and interior magnetic closures.
Does it look like a work bag or a travel bag?
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It reads as a work bag first. The embossed vegan leather exterior, secure zipper closure with the signature BÉIS metal pull, sleek rolled edges, and metal feet keep the silhouette polished, while the trolley pass-through and water bottle pocket hide the travel function inside.
