What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
What if an item arrives broken or defective?
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Items that arrive broken or defective are covered under the Quality Guarantee: request a refund or replacement within 45 days of the purchase date through the Returns and Exchanges page. Follow the prompts to submit the claim.
Does luggage have a warranty?
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Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
Does it come with a changing pad?
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Yes, the changing pad area folds out and is double the size of the previous version. Alongside it sit one large mesh pocket and two big elastic cinch pockets, one for wipes and one for diapers, so you're not digging around one-handed mid-change.
What size laptop fits inside?
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The padded laptop compartment fits 13" and 15" laptops. There's also a big horizontal mesh pocket and two elastic slide-in pockets in the main interior.
How do the water bottle pockets work?
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Each side has a gusseted flat slide-in pocket with an elastic channel, so it expands for a water bottle or something bulky and lies flat against the bag when it's empty. There's also an L-shaped insulated zipper pocket for baby bottles or anything you want kept cool.
What's included in the box?
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The backpack comes with a water-resistant stink bag, a pacifier pouch, and two stroller straps. The front pouch is removable too and has its own adjustable webbing crossbody strap.
Can it clip onto a stroller?
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Yes, two stroller straps are included so you can hang the bag off the handlebar and keep your hands free. When you're back in an airport, the trolley pass-through slides over your Roller handle, and it zips shut to double as an extra pocket.
Is it comfortable to carry when it's packed full?
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The bag holds 24.42L and weighs 4.54 lb empty, so the carry system does real work: wider padded shoulder straps that reduce pressure points, a redesigned strap pattern for improved fit, and a padded quilted back panel for air circulation. The right shoulder strap has an expandable zip pocket for your phone (it fits up to a 16 Pro Max, with a 20cm zipper opening).
How does it handle blowouts and spills?
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The nylon body is stain resistant and odor proof, and care is spot clean, so you can wipe up the aftermath instead of laundering the whole bag. The included water-resistant stink bag gives soiled clothes or diapers somewhere to go.
Can it work as a regular backpack later on?
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The front pouch and its crossbody strap come off, the changing pad area folds away, and underneath you've got a padded 13"-15" laptop compartment, a big mesh pocket, two elastic slide-in pockets, and a trolley pass-through for travel days. Multi-wear is built in, so the bag keeps earning its keep after the diaper years.
What are the exact dimensions?
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The backpack measures 15.75" H x 8.66" W x 12.6" L (40cm x 22cm x 32cm) with a 24.42L capacity.