What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
Does luggage have a warranty?
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Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
Can items be exchanged for a different color?
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Exchanges are currently only offered for the same product in a different color, subject to availability. Exchange requests are free of charge. If a different item is wanted instead, the original item must be returned and a new order placed.
How big is it?
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The Mini Weekender measures 16.14" L x 15.75" H x 7.87" D (41 x 40 x 20 cm) with 32 L of capacity, and it weighs 3.11 lbs. Check with your airline for weight limit restrictions before you fly.
What size laptop fits inside?
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The padded laptop pocket fits up to a 16" laptop and closes with a magnet.
How does the bottom compartment work?
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The bottom compartment is a separate zipped section for shoes, toiletries, and travel essentials. Unzip it and the divider rolls back, turning the bag into one spacious main compartment when you need the extra room.
How do you clean it?
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Spot clean only. The bag is made from recycled polyester, virgin polyester, and nylon webbing.
Does it work as an airplane personal item?
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Yes, that is exactly what the Mini Weekender was built to be: the personal item that earned its place, with a trolley pass-through that slides over your roller handle and zips shut to become an extra pocket.
Is it comfortable to carry when full?
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The straps are reinforced and padded for all-day carry, and the whole bag has a lighter overall design, so it is more comfortable to carry. When you have a roller with you, the trolley pass-through slides securely onto it.
What keeps small things from getting lost inside?
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A built-in key leash clips your keys to the bag so they never sink to the bottom, and the zip clip closure keeps the main opening secured. Organizational pockets handle the rest of the little stuff.