What is the return policy?
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Most items can be returned or exchanged within 45 days if brand new, unused, undamaged, and with all original tags and packaging. Exchanges are free; returns are refunded to the original payment method or store credit minus a $10 handling fee. Shipping fees and international duties/taxes are non‑refundable, and purchases made through retail partners follow the retailer’s policy.
How long does shipping take?
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Orders typically process in 1–2 business days (up to 5–7 business days during launches, restocks, and holidays). Personalized items require up to 10 business days and are not eligible for expedited shipping. Carriers include UPS, USPS, OnTrac (U.S.) and DHL internationally, and delivery to PO Boxes is not available.
Is there a warranty?
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Luggage is covered by a Limited Lifetime Luggage Warranty. Bags like the Mini Weekender follow the standard return/exchange policy; if an item arrives broken or defective, submit a Quality Guarantee request within 45 days for review.
Is it a personal item?
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The Mini Weekender is designed as an ideal personal‑item bag. The 16" x 16" x 8" profile is compact for under‑seat stowage, but personal‑item limits vary by airline—check current guidelines before flying.
How does it compare to Weekender?
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The Mini Weekender keeps the Weekender’s core features—wide wire‑frame opening, bottom compartment, trolley pass‑through, interior organization, and removable shoulder strap—in a smaller 33‑liter silhouette that’s easier to carry and better suited to personal‑item travel.