What is the return policy?
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Most items are eligible for return or exchange within 45 days of purchase if unused, undamaged, and in original packaging with tags attached. Exchanges are free, and refunds to the original payment method incur a $10 handling fee; personalized items and Archive Event products are final sale.
How long does shipping take?
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Orders typically process in 1–2 business days, including expedited options. During launches, restocks, or US holidays, processing may extend to 5–7 business days. Personalized styles require up to 10 business days for processing, and tracking details are emailed once shipped.
What is the luggage warranty?
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The Roller is covered by a Limited Lifetime Luggage Warranty that applies for the reasonable lifespan of the materials. Covered issues include cracks or breaks in the shell, broken wheels or handles, and zippers that fail. Cosmetic wear, airline handling damage, commercial use, and weight‑indicator inaccuracies after 30 days are excluded. Approved claims are replaced and shipped at no cost after receipt and review.
What are dimensions and weight?
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Exterior dimensions are 28.3" H x 17.7" W x 11" D (including wheels and handle). Interior dimensions are 26" H x 16.5" W x 11" D. The bag weighs 10.2 lbs.
What is it made of?
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The shell is 100% virgin polycarbonate with PVC and 75D polyester lining, plus vegan leather trim, a nylon zipper, and metal hardware, for structure and durability.
What’s inside the bag?
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The interior features a butterfly opening, a detachable compression flap with four‑point compression straps, a U‑zip pocket, one zip pocket and one frosted PVC pocket, a valuables zip pouch, and separate pouches for dirty clothes, shoes, undergarments, and damp clothing.
What trips is it for?
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The Medium Check‑In is suited to long weekends and weeklong travel. The case expands by 2 inches when extra space is needed, keeping packing flexible without moving up to the largest size.
How does it compare to the large?
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The Large Check‑In measures 31.3" H x 19.6" W x 13.6" D with a 112L capacity, making it better for extended trips or bulkier loads. The Medium Check‑In measures 28.3" H x 17.7" W x 11" D with capacity up to 94L, striking a lighter, more manageable balance for most itineraries.
What makes it stand out?
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Standout features include a built‑in side‑handle weight indicator, a retractable bag‑attach strap that holds up to 15 lbs, smooth Hinomoto 360° wheels, water‑resistant zipper tape, TSA‑approved locks, and an interior compression system with dedicated pouches and a laundry bag—combining functional organization with a durable hard‑shell build.
Is monogramming available?
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Personalized monogramming is offered on select colorways. Personalized items are final sale and require additional processing time of up to 10 business days before shipping.
