What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
Does luggage have a warranty?
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Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
Can items be exchanged for a different color?
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Exchanges are currently only offered for the same product in a different color, subject to availability. Exchange requests are free of charge. If a different item is wanted instead, the original item must be returned and a new order placed.
Does it have a TSA lock?
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Yes, the Carry-On Roller has a TSA-approved lock, paired with gap-free tapered zippers so there's no easy gap to pry open.
How much does the empty bag weigh?
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The Carry-On Roller weighs 7.81 lbs (3.55 kg). It also has a built-in weight indicator, and BÉIS recommends checking your airline's weight limit restrictions before you pack.
How much fits inside?
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Capacity is 49 L, expanding to 61 L. Exterior dimensions are 15.70" L x 22.83" H x 10" D (40 x 58 x 25.4 cm), and it expands an additional 2 inches.
How do you clean the shell?
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Spot clean only. The exterior is polycarbonate with polyester and PU trim, and it has a stain-resistant finish.
How much weight can the bag hook hold?
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The redesigned bag hook holds up to 30 lbs, which covers a loaded personal item like the Mini Weekender or a tote so you're not carrying it on your shoulder through the terminal. There's also a hidden AirTag pocket for keeping tabs on the bag itself.
What keeps clothes from shifting on a long trip?
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Wider compression straps hold everything down so your packing doesn't rearrange itself mid-flight, and they buy back space at the same time. Combined with the 2 inches of expansion, you can pack it full, compress it, then open up the extra room for whatever you buy on the trip.
Is it easy to steer through a crowded terminal?
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The 360 degree wheels roll in every direction, so you can push it alongside you or pivot in a tight aisle instead of dragging it behind. The extendable trolley handle has a cushioned silicone grip, which matters most when the bag is packed to 61 L and you're moving fast between gates.
How do I check if this size fits my airline?
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The Carry-On is the mid-size option in the roller lineup, sitting between the Small Carry-On and the Medium Check-In. An airline sizing chart lays out U.S. carry-on requirements side by side for the Small Carry-On, Hybrid Carry-On, and Carry-On, so you can check your airline before booking. Always confirm with your airline directly, since limits change.