What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
Does luggage have a warranty?
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Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
How long does personalization take?
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Personalized items take up to 10 business days for processing and fulfillment before they ship. Expedited shipping is not available for personalized products, and orders with both personalized and non-personalized items may ship separately.
How big is the bag?
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The Weekender measures 17.91" L x 15.75" H x 9.84" D (45.4 x 40 x 25 cm) and holds 42 L. Empty, it weighs 3.68 lbs (1.67 kg), so most of your allowance goes to what you pack, not the bag itself.
Will a laptop fit inside?
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Yes. The Weekender has a padded laptop pocket with a magnetic closure that fits up to a 16" laptop.
What is it made of?
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The Weekender is made from recycled polyester, virgin polyester, and nylon webbing. Spot clean only.
How does the bottom compartment work?
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The bottom compartment zips off from the main space to keep shoes, toiletries, and travel essentials separate. Unzip it and it rolls back, turning the bag into one spacious main compartment when a bulkier pack calls for the room.
How does the trolley pass-through work?
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The trolley pass-through on the back slides over a rolling suitcase handle so the Weekender rides on top instead of digging into your shoulder during a gate sprint. Zip it closed and it becomes an extra pocket, which is a handy spot for a boarding pass or a phone.
Can it be used as a personal item?
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Yes. The Weekender slides onto a rolling suitcase handle via its trolley pass-through, so it can be carried as a personal item alongside your roller. Personal item limits vary by carrier, so check your specific airline's size rules before you fly.
How does it compare to a regular duffle?
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The Weekender adds a bottom compartment for shoes, toiletries, and travel essentials, reinforced padded straps for comfortable all-day carry, and a trolley pass-through that slides onto a rolling suitcase handle. When you want one spacious main compartment, the bottom compartment unzips and rolls back.
Is there a spot for keys?
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Yes, a built-in key leash lives inside so your keys clip in instead of sinking to the bottom of the bag. No more excavating at the front door at 1am.