What is the return policy?
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Most items can be returned or exchanged within 45 days of the purchase date. Items must be brand new, unused, undamaged, and returned with all original tags attached and packaging intact. Exchanges are free; returns for store credit are free; returns for a refund to the original payment method are subject to a $10 handling fee. Personalized items are final sale and cannot be returned or exchanged. Full details are on the returns and exchanges page.
What if the bag arrives damaged or defective?
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If the item arrives broken or defective, a refund or replacement can be requested within 45 days of purchase through the Quality Guarantee option on the returns and exchanges page.
How long does shipping take?
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Standard shipping takes 2-5 business days to process and 2-5 business days to ship. Express and Next Day Air orders take 1-2 business days to process and 1-2 business days to ship. During product launches, restocks, and high-volume periods, processing may take up to 5-7 business days.
Are there pockets for a water bottle?
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The weekender has two interior slip pockets that can be used as water bottle pockets.
Can personalization be added?
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Personalization is available on a limited selection of items and colors. If the weekender is available to purchase but not to personalize, it means personalization stock is temporarily unavailable. Personalized items are final sale and cannot be returned or exchanged. Processing for personalized orders takes up to 10 business days before shipping, and expedited shipping is not available for personalized products.
Will it fit under an airplane seat as a personal item?
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The weekender measures 15.5 inches tall, 20.5 inches wide, and 11 inches deep, and is designed to be carry-on compliant for the overhead bin. Whether it fits under a seat depends on the specific airline and how full the bag is packed - under-seat space varies by aircraft. Checking the airline's personal item size requirements against the dimensions before flying is recommended.