What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
Are personalized items returnable?
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No, personalized items are final sale and cannot be returned or exchanged since they are made to order. Shoppers must confirm this policy before completing checkout on a personalized item.
How long does personalization take?
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Personalized items take up to 10 business days for processing and fulfillment before they ship. Expedited shipping is not available for personalized products, and orders with both personalized and non-personalized items may ship separately.
What size laptop fits inside?
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The padded laptop pocket fits up to a 16" laptop and closes with a magnet, so you can slide a work machine in and out at security without wrestling a zipper.
How much does the bag hold and weigh?
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The Weekender holds 42 liters and weighs 3.68 lbs (1.67 kg) empty, measuring 17.91" L x 15.75" H x 9.84" D. That empty weight matters if your airline caps carry-on weight, so check your specific airline's limits before you pack.
How does the bottom compartment work?
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The Weekender has a separate zippered bottom compartment for shoes, toiletries, and travel essentials. Unzip it and the divider rolls back, turning the bag into one spacious main compartment when you need the extra room.
What is it made of and how is it cleaned?
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The Weekender is made from recycled polyester, virgin polyester, and nylon webbing. Care is spot clean only, so keep a cloth handy rather than putting it through a wash.
How does it attach to a roller?
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A trolley pass-through on the back slides securely over your roller's handle, so the Weekender rides along instead of sliding off during the gate sprint. Zip it shut and that same pass-through doubles as an extra pocket.
Is it comfortable to carry fully packed?
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Reinforced padded straps are built for all-day carry, and the Weekender is designed to carry lighter than before without giving up capacity. At 42 liters and 3.68 lbs empty, you're carrying the packing space, not the bag.
Is one bag enough for a three-day trip?
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Getting away with just one bag is exactly what the Weekender is built for. The 42-liter main space handles weekends away and overnight stays, the bottom compartment keeps shoes and toiletries away from your clothes, and the padded laptop pocket takes a 16" machine if the trip has a work day attached.
Will it fit under an airplane seat?
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The Weekender is designed to be carry-on compliant for the overhead bin at 20.5" W x 15.5" H x 11" D. Under-seat space varies by aircraft and by how full you've packed the bag (we've all sat on a zipper), so compare those dimensions against your airline's personal item requirements before you fly.
Where do keys go?
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A built-in key leash clips your keys inside the bag so you're not excavating the whole main compartment at the rental car counter.