What is the return window?
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Returns and exchanges are accepted within 45 days of the purchase date. Items must be brand new, unused, undamaged, and returned with all original tags attached and packaging intact. Exchanges are available for the same product in a different color, pending availability. Returns for a refund to the original payment method are subject to a $10 handling fee; returns for store credit are free.
What if the bag arrives damaged or defective?
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If the bag arrives broken or defective, a refund or replacement can be requested within 45 days of purchase via the Returns and Exchanges page using the Quality Guarantee option. Items must be unused and have original tags attached.
How long does shipping take?
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Standard orders take 1-2 business days to process and fulfill before shipping. During product launches, restocks, US holidays, and high-volume promotional periods, processing may take up to 5-7 business days. A shipping confirmation email with tracking details is sent as soon as the order ships. Orders are shipped via UPS, USPS, or OnTrac within the US.
Does it fit a laptop?
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The backpack includes a padded laptop compartment that fits most 16-inch laptops.
How much does it hold?
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The backpack has a total capacity of 24.42 liters.
How do the straps work?
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The backpack has wider padded shoulder straps designed to reduce pressure points. The right shoulder strap includes an expandable zippered pocket that fits phones up to an iPhone 16 Pro Max. The front pouch detaches and converts to a crossbody bag using an adjustable webbing strap. Stroller straps are also included for hands-free attachment.
How is it cleaned?
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Spot clean only.
Does the changing station zip away when not in use?
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The changing station is built into a U-zip compartment at the back of the bag. When closed, it sits flush and clean against the back panel. When opened, it folds out to reveal a padded changing pad, one large mesh pocket, and two elastic cinch pockets - one for wipes and one for diapers. The changing pad area is twice the size of the previous version.
Can it attach to a stroller?
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The backpack includes a trolley pass-through on the back panel for sliding over roller luggage handles, and stroller straps are included in the accessories for attaching directly to a stroller. There are also loops on the bag to attach the BÉIS Stroller Caddy.
What does the front pouch do on its own?
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The front pouch is fully removable and functions as a standalone fanny pack. It has a magnetic flap closure compatible with most wipes bags for quick access on the go, a main zipper compartment, a small interior zipper pocket, and an adjustable webbing crossbody strap.