What is the return policy?
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Returns and exchanges are accepted within 45 days for items in brand‑new, unused condition with all original tags attached and packaging intact, purchased directly from the BÉIS website. Free exchanges are offered for the same product in a different color (pending availability), and free returns for store credit; refunds to the original payment method are subject to a $10 handling fee.
How long does shipping take?
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Orders typically process in 1–2 business days, with tracking emailed when the order ships; during launches, restocks, and US holidays, processing can take up to 5–7 business days.
Is it covered by the warranty?
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The Limited Lifetime Luggage Warranty applies to specific BÉIS luggage (Carry‑On and Check‑In Rollers) and does not list accessories like luggage covers. For a defective cover within 45 days, use the Quality Guarantee option through the returns portal.
What is it made of?
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The cover features a spandex and polyester blend body with elastic binding trim, plus 4‑way stretch construction, a 3D tonal BÉIS logo, and zipper openings for the side handle and "attach‑a‑strap" hardware.
What are the dimensions?
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The cover measures 27.4" H × 12.5" W × 19" L and weighs 1.1 lb (0.5 kg).
How do I care for it?
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Machine wash cold with only non‑chlorine bleach when needed, then line dry.
Will it fit when expanded?
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The cover is sized for the Large Check‑In Roller and the 4‑way stretch construction is designed to accommodate the suitcase’s expansion feature.
Does it fit other brands?
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The cover is custom‑crafted for the BÉIS Large Check‑In Roller, so fit on other brands or sizes is not guaranteed.
Is it easy to get on and off?
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The stretch fabric slides over the case and secures with a 2‑way Velcro panel and a buckle strap, with zipper openings that line up to access the side handle and "attach‑a‑strap" hardware.
Will it stay on in transit?
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The design includes a base Velcro panel plus a buckle strap to keep the cover in place, and community feedback reports the soft covers holding up well through baggage handling.
How does it compare to the clear cover?
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The black cover is a machine‑washable stretch fabric with elastic trim and buckle/Velcro closure, while the clear version uses rigid PVC and is spot‑clean only; both are sized to the same suitcase.