What is the return policy?
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Most items are eligible for return or exchange within 45 days if brand new, unused, undamaged, and with all original tags and packaging. BÉIS offers free exchanges and free returns for store credit; refunds to the original payment method incur a $10 handling fee. This Baby Travel Set is a standard discounted bundle (15% off) and is eligible for return/exchange under the normal policy — only personalized items and Archive Event products are final sale.
How long does shipping take?
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Order processing typically takes 1–2 business days (up to 5–7 business days during launches, restocks, US holidays, and promotions). Personalized items can take up to 10 business days to process; expedited shipping is not available for personalized products. Carriers include UPS, USPS, OnTrac (US) and DHL for international shipments.
Is there a warranty?
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The Carry-On Roller included in this set is covered by BÉIS's Limited Lifetime Luggage Warranty, which covers issues like cracks or breaks in the shell, broken wheels/handles, non-functional zippers, and qualifying fabric tears for the reasonable lifetime of the luggage (normal wear and tear excluded). The Ultimate Diaper Backpack is not covered by the lifetime warranty, but for defects reported within 45 days of delivery you can select the "Quality Guarantee" option when starting a return.
How big is the carry-on?
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The Carry-On Roller measures 22.8" H x 15.7" W x 9.8" D (exterior, including wheels and handle) and weighs 8.36 lb; interior is 21" H x 14.5" W x 9.8" D.
How big is the backpack?
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The Ultimate Diaper Backpack measures 15.75" H x 12.6" L x 8.66" W, with a 24.42 L capacity and a weight of 4.54 lb (2.05 kg).
What are the materials?
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The Carry-On Roller uses a polycarbonate body with PVC, a polyester liner, vegan leather trim, nylon zipper, and metal hardware; the Ultimate Diaper Backpack has a 100% nylon body with a 100% polyester lining — all designed for structure and durability.
What features are included?
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The Carry-On Roller includes 360° wheels, TSA‑approved lock, 2" expansion, interior compression, a cushioned trolley handle, a built‑in weight indicator, and a retractable bag strap (up to 15 lb). The Ultimate Diaper Backpack includes a fold‑out changing station (now double in size), insulated bottle pocket, trolley pass‑through, padded laptop pocket (fits 13" & 15"), stroller straps, removable fanny pack, pacifier pouch, key leash, and an odor‑resistant bag.
Is it good for flying with babies?
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The pairing is practical for airport days: the roller’s smooth 360° wheels, expansion, interior compression, and retractable bag strap make maneuvering and stacking essentials easier, while the diaper backpack’s trolley pass‑through, fold‑out changing station, insulated pocket, and stroller straps keep baby gear organized and accessible. Together they create a functional, travel‑day setup for families.
How does it hold up over time?
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The Carry-On Roller is built with a polycarbonate shell and reinforced components, and it's backed by the Limited Lifetime Luggage Warranty, which covers cracked shells, broken wheels/handles, and non-functional zippers (normal wear excluded). The Ultimate Diaper Backpack's nylon body and reinforced construction are designed for daily family travel. Editors have repeatedly included BÉIS in best carry-on roundups, citing practical organization and value.
Is it easy to move through airports?
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The roller’s 360° wheels and cushioned trolley handle are designed for smooth, low‑effort rolling, and the retractable bag strap lets a smaller bag ride on top; the backpack slides over the luggage handle via a trolley pass‑through so both pieces travel as one — a clean, effortless setup.