WHAT IS YOUR RETURN POLICY?
We believe in our products so if you’re not satisfied with your order placed through www.beistravel.com, you may request a refund within 30 days of the delivery date for a full refund in the amount of the purchase excluding shipping costs. Please note we do not offer exchanges.
To request a return, email us at firstname.lastname@example.org, include your order number in the email subject line and a brief message for the reason you are requesting a return. Please note that the shipping fees for all orders, as well as duties and taxes for international orders are non-refundable.
If your item arrives broken or defective and you would like a refund or a replacement, please contact us at email@example.com within 30 days of the delivery date. Include your Béis order number in the email subject line, photo documentation of any reported damage or defect, and we’ll take care of the rest.
Orders placed with our retail partners Revolve.com, Nordstrom and Nordstrom.com are subject to the return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt for information on their return policy.
WHAT IS YOUR LIMITED LIFETIME WARRANTY POLICY?
Please note that our lugagges (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policy here.
HOW TO RETURN?
All returns, except defective or damaged items, must be visibly unused and have original tags to be eligible for a return. Please note you are responsible for the cost of return shipping. To request a return and/or refund, please email us at firstname.lastname@example.org. Be sure to include your order number in the email subject line and a brief message for the reason you are requesting a refund. In most cases, subject to our refund guidelines described below, these requests will be honored. Please note that (except for refunds due to defective or damaged products) shipping charges are non-refundable and for international orders, duties and taxes are also non-refundable.
Please choose your own trackable and insured shipping method. Note that we're not responsible for returns that are lost or damaged in transit.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Refund will be issued back to your original method of payment and may take up to 10 business days to process. Please contact your bank or credit card company for more information regarding refunds. If you still have not received your refund, please contact us at email@example.com.
Customer Service hours: 9am-5pm PST, Monday-Friday (excluding US holidays).
All transactions made through the site are subject to Beis’ return policy in effect at the time of purchase.
AM I ABLE TO RETURN A SINGLE ITEM FROM THE BUNDLE?
No, the bundle is a discounted retail for all items included when purchased and must be returned in its entirety.
AM I ABLE TO RETURN A SINGLE ITEM FROM THE BOGO 50% OFF SALE?
If the returned item is discounted, the sale item will process as a regular refund. If the returned item is full price, we will deduct the value of the sale from the remaining balance, treating the item as a full priced item