What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
Does luggage have a warranty?
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Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
Can items be exchanged for a different color?
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Exchanges are currently only offered for the same product in a different color, subject to availability. Exchange requests are free of charge. If a different item is wanted instead, the original item must be returned and a new order placed.
What size laptop fits inside?
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The padded laptop pocket fits a 13" laptop.
How much does it hold?
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Capacity is 15L inside a 11" H x 14.25" W x 6" D frame (28cm x 36cm x 15.25cm), and the bag itself weighs 2.75 lbs before you load it up.
What pockets and organization does it have?
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Inside there are 2 slip pockets, 2 pen pockets, and 1 zip pocket, plus a padded laptop pocket. Outside you get two side pockets (one zip, one slip), a water bottle pocket, and the trolley pass-through that zips shut to work as an extra pocket. A removable vegan leather pouch comes along too.
What is it made of?
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The body is embossed vegan leather with a 100% coated poly lining, a nylon zipper, and zinc alloy hardware. Care is spot clean only.
Can it be carried more than one way?
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Two ways, yes! There's a 10" vegan leather shoulder strap drop for the classic over-the-shoulder carry, plus an adjustable, removable padded shoulder/crossbody strap that extends to a max length of 45". Hands free for the coffee, the badge, and the phone call.
Does it work for a work trip?
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That's exactly the trolley pass-through's job: the back sleeve slides straight over a Roller handle so the tote rides on your suitcase. Zip it closed and the sleeve becomes an extra pocket. Sturdy metal feet on the bottom round it out for travel days too.
What changed in the latest version?
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Four upgrades: widened shoulder straps, a sturdier trolley pass-through, sleek rolled edges, and interior magnetic closures.
What keeps small stuff from disappearing inside?
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A built-in key leash clips your keys to the bag so they stop sinking to the bottom, and the removable vegan leather pouch corrals the loose small things you'd otherwise be fishing for at security. Two pen pockets and a zip pocket handle the rest.