What is the return window?
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Returns and exchanges are accepted within 45 days of purchase. Items must be brand new, unused, undamaged, and have all original tags attached with packaging intact. Exchanges are free, and returns for store credit are free. Returns with a refund to the original payment method are subject to a $10 handling fee. Full details are on the returns and exchanges page.
What if the item arrives broken or defective?
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If the case arrives broken or defective, a refund or replacement is available through the Quality Guarantee option on the returns and exchanges page. The request must be submitted within 45 days of purchase.
How long does order processing take?
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Standard orders are processed and fulfilled within 1-2 business days. During product launches, restocks, US holidays, and promotional periods, processing may take up to 5-7 business days. A shipping confirmation email with tracking is sent as soon as the order ships.
Can it be monogrammed?
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Monogramming is available on this style. Because personalized items are made to order, they take up to 10 business days to process before shipping, and expedited shipping is not available. Personalized items are final sale and cannot be returned or exchanged.
What monogram foil colors are available?
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Four foil colors are available for monogramming: gold, silver, black, and iridescent.
Does it count as a personal item when flying?
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The case is sized to travel as a personal item, making it easy to bring on board alongside a carry-on. At 9.5"W x 4"H x 7"D, it fits compactly under a seat or in a personal item slot.