What is the return policy?
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Most items can be returned or exchanged within 45 days of purchase. Items must be unused, undamaged, and have original tags attached. Returns refunded to the original payment method are subject to a $10 handling fee; returns for store credit and exchanges are free. Full details are on the returns and exchanges page.
What if the bag arrives damaged or defective?
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If the bag arrives broken or defective, a refund or replacement can be requested within 45 days of purchase by selecting the Quality Guarantee option on the returns and exchanges page.
How long does shipping take?
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Standard shipping takes 2-5 business days to process and 2-5 business days to ship. Express and Next Day Air orders take 1-2 business days to process and 1-2 business days to ship. A shipping confirmation email with tracking details is sent once the order ships.
What size laptop fits inside?
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The padded laptop sleeve fits up to a 13-inch laptop. The sleeve includes a magnetic closure to keep the laptop secure.
Does it qualify as a personal item on flights?
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The tote is sized as a personal item. At 14.25" W x 11" H x 6" D, it fits under most airline seats, though personal item allowances vary by carrier and should be confirmed before travel.
How does this relate to the original Work Tote?
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This is the compact version of the original Work Tote, built with the same organizational features in a smaller silhouette. The current version also reflects updates made based on customer feedback since the original launch, including widened shoulder straps, a sturdier trolley pass-through, rolled edges, and interior magnetic closures.
What was the design intent behind this tote?
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The Work Tote was designed around the idea of work-life balance: chic enough for the office, functional enough to serve as a travel tote. The compact version was developed in direct response to customer feedback requesting a smaller silhouette without sacrificing any of the organization.