What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
What if an item arrives broken or defective?
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Items that arrive broken or defective are covered under the Quality Guarantee: request a refund or replacement within 45 days of the purchase date through the Returns and Exchanges page. Follow the prompts to submit the claim.
Can items be exchanged for a different color?
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Exchanges are currently only offered for the same product in a different color, subject to availability. Exchange requests are free of charge. If a different item is wanted instead, the original item must be returned and a new order placed.
How big is it?
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The pouch measures 7.68" H x 11.42" L x 4.53" D (19.5 x 29 x 11.5 cm) with a 4.9L capacity, and weighs.72 lb (.33 kg) empty.
What is it made of?
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The body and lining are 100% polyester, with a plastic zipper and metal hardware.
How do you clean the inside?
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Spot clean only. It's crafted with sleek, easy-to-clean material.
What is the insulated pocket for?
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The insulated zip pocket is perfect for sheet masks.
How does it stay organized inside?
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Elastic pockets, brush holders, and customizable dividers hold everything in its own spot, and a clear pouch plus a slip pocket handle the smaller items that usually sink to the bottom. Move the dividers to match your routine, whether that's a tall serum lineup or a full brush set.
Can it hold a full skincare routine?
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Yes, it's perfect for packing your full skincare routine and the "just in case" serums too.
Does it work outside of travel?
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Yes, from your vanity to your carry-on. The dividers and brush holders keep it working as a countertop organizer at home, then the whole thing zips shut and goes in a bag when you leave.
Can it be personalized?
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Yes, you can personalize this pouch for free.