What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
Does luggage have a warranty?
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Yes, carry-on and check-in luggage is covered by a Limited Lifetime Luggage Warranty, separate from the standard return policy.
What if an item arrives broken or defective?
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Items that arrive broken or defective are covered under the Quality Guarantee: request a refund or replacement within 45 days of the purchase date through the Returns and Exchanges page. Follow the prompts to submit the claim.
How does the bottom compartment work?
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The bottom compartment is a separate zippered section for shoes, so they stay away from the rest of your things in the main compartment. When you need one big open space instead, the bottom panel unzips and rolls back to open the bag into a single carryall.
What size laptop fits inside?
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The padded laptop pocket fits a 13" laptop.
What is the bag made of?
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The body is 100% nylon with PU trim and a 100% polyester lining. The nylon is water repellant, and care is spot clean.
How big is it and how much does it hold?
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The Crescent Weekender measures 17.5" H x 7" W x 13.7" L, holds 32.2L, and weighs 2 lbs empty.
Can it go over a suitcase handle?
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Yes. The back panel has a trolley pass-through that slides over your Roller's handle, and it zips closed to become an extra pocket when you're not using it.
Does it work as a commuter bag?
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That's what it was built around: a padded 13" laptop pocket, an elastic water bottle pocket, a key leash so keys never sink to the bottom, plus a zipper pocket and two slip pockets. The separate bottom compartment holds the change of shoes you swap into once you're at your desk.
Will rain ruin it?
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The nylon is water repellant, so it's a good pick for a rainy walk from the train. Spot clean it when it needs a refresh.
Does it have a shoulder strap?
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The Crescent Weekender has a padded adjustable shoulder strap.