What is the return window?
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Returns and exchanges are accepted within 45 days of purchase. Items must be brand new, unused, undamaged, with all original tags attached and packaging intact, and purchased directly from the BÉIS website. Exchanges are available for the same product in a different color, pending availability. Returns for a refund are processed to the original payment method minus a $10 handling fee; returns for store credit are free. Full details are on the returns and exchanges page.
What if the case arrives damaged or defective?
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If the case arrives broken or defective, a refund or replacement can be requested within 45 days of purchase by selecting the Quality Guarantee option on the returns and exchanges page.
How long does standard shipping take?
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Standard shipping orders take 2-5 business days to process and an additional 2-5 business days to ship. Express and Next Day Air orders take 1-2 business days to process and 1-2 business days to ship. During product launches, restocks, and promotional periods, processing may take up to 5-7 business days. Orders over $150 qualify for free standard shipping within the US.
Can the case be monogrammed?
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Monogramming is available on this case. Foil color options are gold, silver, black, and iridescent, applied at the bottom right. Personalized items take up to 10 business days to process before shipping, expedited shipping is not available for personalized orders, and monogrammed items are final sale and cannot be returned or exchanged.
How should the case be cleaned?
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Spot clean only. The exterior faux leather and interior lining are both designed to wipe clean, and the interior fabric has a stain-proof coating.
Does it qualify as a personal item on flights?
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The case is sized and classified as a personal item, with dimensions of 9.5" wide x 4" high x 7" deep. Airline personal item allowances vary by carrier, so checking with the specific airline before travel is recommended.
What changed in the updated version?
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The cosmetic case received two upgrades: a new handle construction that lets the handle stow away safely when not in use, and an updated interior fabric with a fully wipeable, stain-proof coating.
What does the brush holder attach to?
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The removable brush holder uses hidden magnets so it snaps in and out without any clips or fasteners. A protective flap covers the brush tips, an elastic closure keeps brushes in place, and a zip pocket runs along the back of the holder for extra storage.
Is it designed for travel only, or everyday use too?
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The case is tagged for use across day trips, overnighters, long weekends, and weeklong vacations, and is also classified as a general accessories item, making it functional as an at-home organizer as well as a travel case.