What is the return window?
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Returns and exchanges are accepted within 45 days of purchase. Items must be brand new, unused, undamaged, with all original tags attached and packaging intact, and purchased directly from beistravel.com. Exchanges are free. Returns for store credit are free. Returns refunded to the original payment method are subject to a $10 handling fee.
What if the tote arrives damaged or defective?
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If the tote arrives broken or defective, a refund or replacement is available through the Quality Guarantee option on the returns page. The request must be submitted within 45 days of purchase.
How long does shipping take?
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Orders process in 1-2 business days. Standard shipping delivers in 2-5 business days after processing. Express and Next Day Air options are also available; both require 1-2 business days to process before shipping. A shipping confirmation email with tracking is sent once the order ships. During product launches, restocks, and holidays, processing may take up to 5-7 business days.
Does it have a water bottle pocket?
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Yes, the tote includes a dedicated water bottle pocket.
What does the back pocket hold?
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The back of the tote has a separate compartment with a magnetic snap closure, accessible from the exterior. It sits behind the trolley pass-through slot and is well-suited for items that need to stay secure but within easy reach.
Does it qualify as an airline personal item?
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The tote is sized to qualify as a personal item. At 14" H x 6.5" W x 12" L, it is designed to fit under the seat in front of you. Airline size rules vary by carrier, so checking the specific carrier's personal item dimensions before travel is recommended.