What is the return window?
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Most items can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, with original tags attached and packaging intact, and purchased directly from the BÉIS website.
How long does shipping take?
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Express and Next Day Air orders take 1 to 2 business days to process plus 1 to 2 business days to ship. Standard Shipping takes 2 to 5 business days to process plus 2 to 5 business days to ship. During product launches, restocks, US holidays, or high-order periods, processing can take up to 5 to 7 business days.
How are refunds issued?
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Refunds are issued to the original payment method, minus a $10 handling fee, unless the original payment method is no longer active, in which case store credit is issued instead. Refunds are processed only after the returned item is received and verified at the warehouse, which takes 2 to 3 business days after delivery, and can take up to 10 business days to appear once processed.
What if an item arrives broken or defective?
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Items that arrive broken or defective are covered under the Quality Guarantee: request a refund or replacement within 45 days of the purchase date through the Returns and Exchanges page. Follow the prompts to submit the claim.
Who pays for return shipping?
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A $10 handling fee is deducted from refunds on returns. Shipping fees on the original order are non-refundable, and for international orders, duties and taxes are also non-refundable.
What is it made of?
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The Travel Backpack is made from recycled polyester, virgin polyester, and nylon webbing, and it's spot clean only.
How big is the laptop compartment?
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The padded laptop compartment fits up to a 16" laptop.
How much does it hold?
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Capacity is 28 L, in a body measuring 13.39" L x 18.11" H x 7.09" D (34 x 46 x 18 cm). That's enough for a laptop, a few days of clothes, and a water bottle in each side pocket.
How heavy is the empty bag?
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The Travel Backpack weighs 2.56 lbs (1.16 kg) empty. Check with your airline for their specific restrictions.
Can it work as a carry-on personal item?
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Yes! At 13.39" L x 18.11" H x 7.09" D, the Travel Backpack is designed as your personal item on a flight, and the trolley pass-through slides over your Roller handle so you're hands-free through the terminal. Airline personal item limits do vary, so double-check yours before you head to the gate.
How does packing it actually work?
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The full zip opening lays completely flat, so the Travel Backpack packs like a little suitcase instead of a bottomless pit you dig through. The larger front compartment and locking front pocket handle the small stuff, and the key leash means you're not excavating for your keys at the rental car counter.
Is it comfortable for a long travel day?
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The Travel Backpack has ergonomic padded shoulder straps with extra padding for all-day support, and when your arms have had enough, the trolley pass-through lets it ride on top of your Roller instead.
How do the water bottle pockets work?
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The side water bottle pockets expand when you need them and disappear flat against the Travel Backpack when you don't, so you're not walking around with two empty pouches flapping at your sides.