What is the return window?
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The cosmetic case can be returned or exchanged within 45 days of purchase. Items must be brand new, unused, undamaged, and have all original tags attached with packaging intact. Returns for a refund to the original payment method are subject to a $10 handling fee; returns for store credit are free. Exchanges are available for the same product in a different color, pending availability. Personalized versions are final sale and cannot be returned or exchanged.
What if the case arrives defective?
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If the case arrives broken or defective, a refund or replacement can be requested within 45 days of purchase via the Returns and Exchanges page, using the Quality Guarantee option. Full details are on the returns page.
How long does shipping take?
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Standard shipping takes 2-5 business days to process and 2-5 business days to transit. Express and Next Day Air orders take 1-2 business days to process and 1-2 business days to transit. During product launches, restocks, and high-volume periods, processing may take up to 5-7 business days. A shipping confirmation with tracking is sent once the order ships.
How is the interior cleaned?
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The exterior faux leather and interior lining are both designed to wipe clean. The recommended care method for the case overall is spot cleaning.
Can the brush holder be removed?
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The brush holder is removable. It attaches and detaches via hidden magnets, has a flap to protect brushes, an elastic closure, and a zip pocket on the back. The holder itself is made from PVC.
Does it come with a luggage strap?
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The cosmetic case does not include a luggage strap.
Is monogramming available?
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Monogramming is available on this case. Foil color options include gold, silver, black, and iridescent. Personalized orders take up to 10 business days to process before shipping, and expedited shipping is not available for personalized items. Personalized versions are final sale and cannot be returned or exchanged.
How does the mirror work?
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The mirror sits in a dedicated slip pocket inside the case and is removable, so it can be taken out for touch-ups on the go and slipped back in when not needed.
What size trip is it suited for?
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The case is designed to work for day trips through weeklong vacations. At 9.5" x 4" x 7" and 1.38 lbs, it qualifies as a personal item for air travel.