What is the return window?
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Returns and exchanges are accepted within 45 days of purchase. Items must be brand new, unused, undamaged, and have all original tags attached with packaging intact. Exchanges and returns for store credit are free. Returns refunded to the original payment method are subject to a $10 handling fee. Full details are on the returns and exchanges page.
What if the tote arrives damaged or defective?
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Items that arrive broken or defective are covered within 45 days of purchase. To request a refund or replacement, visit the returns and exchanges page and select the Quality Guarantee option, then follow the prompts.
How long does shipping take?
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Orders take 1-2 business days to process and fulfill before shipping. Standard ground shipping is free on U.S. orders of $140 or more. A shipping confirmation email with tracking is sent as soon as the order ships. During product launches, restocks, or high-volume periods, processing may take up to 5-7 business days.
What size laptop does the sleeve fit?
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The padded interior laptop pocket fits laptops up to 13 inches.
How long does the shoulder strap extend?
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The removable adjustable shoulder strap extends to a maximum length of 45 inches (115 cm) and includes shoulder pad support.
Is this the same bag as the Mini Work Tote?
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Yes. The product page and story section both refer to this bag as the Mini Work Tote - a more compact version of the original Work Tote, designed to fit all the same organizational features into a smaller silhouette.