What is the return policy?
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Most items can be returned or exchanged within 45 days if brand new, unused, undamaged, and with all original tags and packaging. Exchanges are free for the same item in a different color (pending availability). Returns are accepted with a $10 handling fee and are refunded to the original payment method or store credit. Personalized items and Archive Event products are final sale.
How long does shipping take?
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Orders typically process in 1–2 business days before shipping. Tracking is emailed once the order ships. Personalized styles can require up to 10 business days to process and are not eligible for expedited shipping.
Is there a warranty?
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Rolling luggage is covered by a Limited Lifetime Luggage Warranty. This tote is not covered by that policy. For defects, a Quality Guarantee claim can be submitted within 45 days of purchase.
What changed in this version?
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Updates include widened shoulder straps, a sturdier trolley pass‑through, sleek rolled edges, and interior magnetic closures for a more refined, functional design.
Is it a personal item?
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The tote is sized as a personal item at 11" x 14.25" x 6" and includes an airline compatibility guide on the product page; airline allowances vary, so check carrier rules before flying.