Personalized Work Tote

"The laptop compartment is advertised to accommodate a 13.1-inch laptop, but the opening measures only approximately 12 inches. I reached out to BÉIS Customer Service for clarification and a resolution, but after multiple exchanges, my concerns remain unaddressed. The responses have been unhelpful and have not resolved the discrepancy. Disappointing product transparency and customer service."

— SALLY (1/5)

"Horrible customer service. Shipped order with parts missing twice. Communicated with AI multiple times via email instead of a real person. Didn’t try to connect or make it right. Not the level of service I expected nor deserved."

— Matthew (1/5)

Item Arrived Scratched

"I’ve ordered from Beis multiple times and this is my first experience extremely unhappy with my order. I received my bag with scuffs on it and I reached out and was told to simply use a magic eraser or a damp cloth. I paid over $140 for this bag. Why do I have to address the stain myself? The support team was unhelpful. I simply wanted a bag without scuffs and in good condition for the price I paid. If I saw this bag in this condition in a traditional brick and mortar shop I would never select it with the scuffs on it. I simply wanted an exchange for a bag in better condition and was told to use soap and water."

— Phalancia L. (5/5)

Good not great

"Overall, a good bag. However, it falls over toward the laptop pocket when the laptop is inside of it. It’s small details like this where Beis is missing the mark on making excellent bags."

— Britney C. (4/5)

"Product came in a plastic bag, no box."

— Haley-Rose (3/5)

"Extremely heavy, this is a travel bag, not a daily use bag. It weighs 3lbs without any stuff. That was a no for me."

— Nancy (2/5)

RE: did not received my bag, was it delivered?

"I did not received my bag yet. Was it delivered?"

— Christine M. (5/5)

"I love it!"

— Geraldine (5/5)

"Bag looks great! But the shippment took longer than expected."

— Christopher (4/5)

"Theres a black scuff mark on my bag!! 😭"

— Katherine (1/5)