Every time you make a purchase on our site or app you will earn at least 1 point per $1 spent (excluding Second BÉIS purchases). Please visit our Rewards page to view other ways to earn points.

Customers can redeem their vouchers on the app and still earn points for all in-app purchases. However, you cannot redeem points for products on the app at this moment in time. Please use beistravel.com for any product reward redemptions.

Points will be credited to your account after a 7-day pending period once you place your order.

Purchases up to 3 months prior to creating a rewards account will count towards points.

You can check your points balance by logging into your account via the mobile app.

Yes, they expire after 6 months of inactivity.  What does "inactivity" mean? In this context, inactivity refers to customers who have not earned or redeemed any points through completing a purchase within the selected time frame.

Customers who exceed 6 months without earning or redeeming points through completing a purchase will lose their accrued point balance.

Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status. 

For example, a customer who crossed the tier entry threshold on March 3rd, 2019 will retain that tier until March 3rd, 2020 (assuming all other requirements are met).

No, we offer $10, $20, $30 and $40 discount redemptions based on your tier status. We also give customers the option to redeem their points for products with purchase.

Yes, there is a minimum spend required based off your voucher amount. The minimum is the price before taxes and shipping. 

• $10 voucher minimum spend is $20 
• $20 voucher minimum spend is $30 
• $30 voucher minimum spend is $40 
• $40 voucher minimum spend is $50 

Yes, you must have at least $100 worth of items in your cart in order for the $20 discount to be applied and for the advocate to receive 200 points. 

No, review requests are sent for 1 product per transaction. Review requests are typically sent 9-14 days after the product is purchased with a limit of 3 total. You can recieve points only for reviews left through the review request email. 

No, all redeemed products for points are final sale and cannot be returned or exchanged.

After completing "add your birthday" you will receive your points after a 45 day pending period. If you entered a birthdate that has already passed, you will receive points the following year.

Please email hello@beistravel.com with your voucher code so we can return your points back.

At this time, our system registers any exchange as a return. Please email hello@beistravel.com with your order number or exchange order number so we can credit you back.

Using your points for free product are only redeemable with purchase. You must be on our site to do this – our app only allows vouchers to be redeemed at this moment in time. 

You must spend a minimum of $20 (before taxes and shipping) in order to redeem any points for discounts or redeem points for products.

To proceed, please follow the below steps: 

1. Make sure you are logged into your rewards account. 

2. Add the item you want to purchase in your cart. 

3. Go to your rewards page and select the item you want to redeem for points. 

4. The redeemed rewards item should appear in your cart. 

5. Checkout as you normally would. 

No, Second BÉIS products do not earn points on your rewards account.

No, discounts, vouchers, points, and gift cards cannot be used on Second BÉIS products.